SHIPPING & RETURNS
At cebodecor, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. All orders are shipped in 1-2 business days. This return policy outlines the guidelines and procedures for returning items purchased from our store.
Eligibility
In order to be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Timeframe
You have 14 days from the date of delivery to initiate a return. After this timeframe, we unfortunately cannot accept returns or offer refunds.
Return Process
If you would like to return an item, please follow these steps:
- Contact our customer support team at orders@cebodecor.com to initiate the return process. Please provide your order number and an explanation of why you would like to return the item.
- Our customer support team will review your request and provide you with a return label.
- Package the item securely, ensuring that it is protected during transit.
- Ship the item back to us. You will be responsible for $7 return shipping costs.
- Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria. If approved, we will process your refund.
Refunds
Once your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company's processing time.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.
Contact Us
If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team at orders@cebodecor.com. We are here to assist you and ensure your satisfaction.